{"id":1716,"date":"2021-06-23T15:44:16","date_gmt":"2021-06-23T14:44:16","guid":{"rendered":"https:\/\/klik2learn.com\/?p=1716"},"modified":"2021-06-23T15:44:44","modified_gmt":"2021-06-23T14:44:44","slug":"new-knowledge-base","status":"publish","type":"post","link":"https:\/\/klik2learn.com\/new-knowledge-base\/","title":{"rendered":"Klik2learn Launches New Knowledge Base"},"content":{"rendered":"

Klick2learn launches new Knowledge Base<\/h1>\n

We\u2019re delighted to announce the launch of our new customer support process which comes in the form of our brand new <\/span>Knowledge Base<\/b><\/a> and <\/span>Support Ticket <\/b><\/a>form. We can\u2019t wait for you to see it.<\/span><\/p>\n

What\u2019s changed?<\/h3>\n

Previously, customers used the Frequently Asked Questions (FAQ) document to find information on our courses and content. The main issue with the FAQ was that it was difficult to search and did not include video content.<\/span><\/p>\n

Now tutors, moderators and students can use the new <\/span>Knowledge Base<\/span><\/a>, a <\/span>searchable <\/b>online library of information including \u2018how to\u2019 articles and \u2018step by step\u2019\u00a0 videos all in one place.<\/span><\/p>\n

To find the Klik2learn Knowledge Base click on <\/span>Support<\/span><\/a> on the main menu of the website.<\/span><\/p>\n

Why have we done this?<\/h3>\n

As Klik2learn brings on more customers, tutors and students, we want to improve the overall customer experience. We\u2019ve found that while some users are happy sending an email or picking up the phone, others want to find answers on their own. The goal of the Knowledge Base is to improve customer service by:<\/span><\/p>\n

    \n
  1. Giving you a valuable self-service support tool.<\/span><\/li>\n
  2. Making it quick and easy for you to find the answers to your questions.<\/span><\/li>\n
  3. Ensuring support and troubleshooting content is readily available, reducing the time you have to wait for an email or call.<\/span><\/li>\n
  4. Improving issue tracking by ensuring all questions and bugs are channelled through our new ticketing support system.<\/span><\/li>\n
  5. Incorporating customer suggestions and improvements into our product development pipeline for review.<\/span><\/li>\n<\/ol>\n

    Key Features<\/h3>\n

    Searchable<\/b><\/p>\n

    Our new Knowledge Base aims to provide you with all of the answers to your frequently asked questions. Our search bar at top of the page allows you to type in your questions directly and find the answers you\u2019re looking for more quickly and effectively.<\/span><\/p>\n

    \"\"<\/p>\n

    Content for Users<\/b><\/p>\n

    All of the content on the Knowledge Base has been categorised to make it much easier to find. Whether you are a tutor, student or new to Klik2learn you can find the content that\u2019s relevant to you under the specific category heading.<\/span><\/p>\n

    \"\"<\/p>\n

    The content on the new Knowledge Base is based on the questions users ask us. We analyse our website traffic, contact rates and compare it to the email and chat questions to uncover recurring themes and questions. It\u2019s critical that the content on the Knowledge Base answers our customers questions and is up to date. Every time we release a new enhancement to the Digital Learning Hub or a new course or product we\u2019ll add it to the Knowledge Base.<\/span><\/p>\n

    If you have questions you would like to see in the Knowledge Base please let us know. If you have a question, it\u2019s likely other users will want to know the answer.<\/span><\/p>\n

    Click here to go to the Knowledge Base<\/span><\/a><\/p>\n

    Support Ticket<\/b><\/p>\n

    What do I do if I can\u2019t find the answer to my question? Don\u2019t worry. If you can\u2019t find the answer you\u2019re looking for on our Knowledge Base we would encourage you to raise a support ticket for any issues, questions or queries that you may have. One of our customer support representatives will get back to you. Letting us know of possible bugs can help us fix them for all users.<\/span><\/p>\n

    Click here to raise a support ticket<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Klick2learn launches new Knowledge Base We\u2019re delighted to announce the launch of our new customer support…<\/p>\n","protected":false},"author":9,"featured_media":1719,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"acf":[],"yoast_head":"\nKlik2learn Launches New Knowledge Base - Klik2learn<\/title>\n<meta name=\"description\" content=\"Klik2learn delighted to announce the launch of new customer support process which comes in the form of our brand new Knowledge Base and Support Ticket form.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/klik2learn.com\/new-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klik2learn Launches New Knowledge Base - 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